In the last week I have been wrestling with levels and dimensions – all part of ongoing work on the Operating Model Canvas. Here is where I have got to.
There seem to be five levels of design
1. Strategic goals/ambitions expressed as design principles (see blog on design principles)
2. One page drawing of the operating model plus an Operating Model Canvas analysis
3. Activities defined in terms of “capabilities” and “sub-capabilities” and high level “process maps”, distinguishing between “operating” capabilities and “support” capabilities (an outcome of my organisation modelling tool), distinguishing the most important for success from the rest, and showing the links between “capabilities” and “resources” – this is a bit of a mouthful and I need to simplify it … but this is where I have got to. “Resources” covers people, locations/buildings, other assets (brand, IP, etc) and data (PLOD!).
Levels 4 and 5 are different depending on the dimension of the design that is being focused on. So for the Process dimension – level 4 is about detailed process maps using a notation such as BPMN (Business Process Modelling Notation) and detailed decision analysis using an approach such as TDM (The Decision Model). Level 5 is the development of the information systems needed to support the processes using a tool such as UML (Universal Modelling Language).
For the People dimension, level 4 might be detailed organisation structure charts with numbers and types of people needed for each box in the chart. It might include an analysis of responsibilities using tools such as RAPID or RACI. Level 5 would then involve detailed job descriptions for each role, draft contracts of employment and such like.
For the Locations/Building dimension, level 4 would be a detailed location chart specifying the size of building required in each location and other infrastructure needs. Level 5 would be detailed building floor plans, wire routing and so on.
The other dimensions – Other Assets and Data – would have similar levels 4 and 5.
So there are five levels of design and five dimensions of design (Process, People and Organisation, Locations/Buildings, Other Assets and Data). The design work is the same for levels 1, 2 and 3 for all dimensions. It only starts to become different at levels 4 and 5.
What do you think?