Category Archives: stakeholders

Lean6Sigma and operating models

I was stimulated by a LinkedIn discussion about how to ensure the customer is part of thinking about waste.  The answer of course is obvious – the customer is at the heart of all judgments about waste.  If an activity … Continue reading

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Stakeholders and operating models

I had an insight as a result of a meeting with Angela Frith from Woolworths in Australia.  Angela was spending a couple of days with me to talk about operating models.   I was sharing my tools.   One tool, which I … Continue reading

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Designing beyond the boundaries of the firm

Operating model design, like organisation design, is primarily about designing those activities that are under the control of the organisation: the inside.  But organisations are increasingly reliant on a range of external relationships to succeed.   The implication is that operating … Continue reading

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Tips for designing target operating models

This video describes six tips to help you with designing operating models.   I think you will get more from reading the blogs in this blog than from watching the video,  but if you prefer the human touch, the video will … Continue reading

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The power of stakeholder analysis

Today I was with the Exco of a company doing a “strategy refresh”. One of the exercises we did was a stakeholder analysis. Who are the stakeholders – customers of various types, shareholders, bankers, suppliers, employees, regulators, etc. We then … Continue reading

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