Category Archives: stakeholders

Lean6Sigma and operating models

Posted on February 3, 2017 by Andrew Campbell

I was stimulated by a LinkedIn discussion about how to ensure the customer is part of thinking about waste.  The answer of course is obvious – the customer is at the heart of all judgments about waste.  If an activity … Continue reading →

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Stakeholders and operating models

Posted on July 17, 2015 by Andrew Campbell

I had an insight as a result of a meeting with Angela Frith from Woolworths in Australia.  Angela was spending a couple of days with me to talk about operating models.   I was sharing my tools.   One tool, which I … Continue reading →

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Designing beyond the boundaries of the firm

Posted on June 13, 2014 by Andrew Campbell

Operating model design, like organisation design, is primarily about designing those activities that are under the control of the organisation: the inside.  But organisations are increasingly reliant on a range of external relationships to succeed.   The implication is that operating … Continue reading →

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Tips for designing target operating models

Posted on March 17, 2014 by Andrew Campbell

This video describes six tips to help you with designing operating models.   I think you will get more from reading the blogs in this blog than from watching the video,  but if you prefer the human touch, the video will … Continue reading →

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The power of stakeholder analysis

Posted on February 19, 2014 by Andrew Campbell

Today I was with the Exco of a company doing a “strategy refresh”. One of the exercises we did was a stakeholder analysis. Who are the stakeholders – customers of various types, shareholders, bankers, suppliers, employees, regulators, etc. We then … Continue reading →

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