Tag Archives: capabilities

Process Maps vs Capability Models

Posted on October 16, 2022 by Andrew Campbell

Hans-Christian Grung-Olsen alerted me to an article in BP Trends by Paul Harmon titled Processes and Capabilities. So first to summarize Paul Harmon’s excellent article. He points out that a process is a sequence of work steps that produce some … Continue reading →

Posted in Capabilities, Uncategorized, Value chain | Tagged , , , | 2 Comments

Operating Model work is simple

Posted on November 27, 2021 by Andrew Campbell

Tom Graves from Tetradian has just posted a wonderfully elegant thought on LinkedIn, which I include below. He is a leading thinker in the fields of business and enterprise architecture – fields that overlap a good deal with operating models. … Continue reading →

Posted in Uncategorized | Tagged , , , | 1 Comment

Five guiding thoughts for good operating model work

Posted on June 15, 2020 by Andrew Campbell

I enjoyed reading an article by Marcia Blenko, a Bain & Co advisor, about operating model work for charities – https://www.bridgespan.org/insights/library/organizational-effectiveness/nonprofit-operating-models.  The article follows the Bain definition of an operating model, which is focused on organisation structure, accountabilities, governance, systems … Continue reading →

Posted in Decision grids, Design principles, Design tools, Strategy, Tips for design work | Tagged , , , , , , , | 2 Comments

A Critique of Deloitte’s Thoughts on Operating Models

Posted on August 7, 2019 by Andrew Campbell

I have just read one of the better articles on operating models.  It is from Deloitte, and it appears to describe their approach.  I recommend it to you because it is relatively easy to understand (if you skip over the … Continue reading →

Posted in Capabilities, OM frameworks | Tagged , , , , , , | 5 Comments

One of the problems with capability maps

Posted on June 14, 2018 by Andrew Campbell

Last evening I was with Alan Crawley of Optima Partners (specialists in marketing function transformation) talking about marketing operating models.  A most stimulating discussion.   Parallel to this I have been in a LinkedIn discussion with Peter Murchland about capability maps.  … Continue reading →

Posted in Capabilities | Tagged , , , , | 30 Comments

Linking transformation projects to strategic intent

Posted on July 28, 2017 by Andrew Campbell

I spent a fascinating morning yesterday with the head of transformation design in a UK government department.  Like most government departments, the transformation is about cutting costs while improving outcomes.  The lever for achieving this is technology – in particular, … Continue reading →

Posted in Capabilities, Transformation | Tagged , , , , | 25 Comments

Capability Maps vs Process Maps: Horses for courses

Posted on April 14, 2016 by Andrew Campbell

Those who have been following this blog will know that I have devoted four or five entries to the issue of capability maps. Mainly because I have not seen the need for them and because they can obscure the core … Continue reading →

Posted in Capabilities, Value chain | Tagged , , , , , , , , | 16 Comments

Value chain, capability chain or operating chain?

Posted on January 8, 2016 by Andrew Campbell

Over the last year I have been going round in circles in my thinking about language.   I am convinced that the best place to start when doing operating model work is with a stakeholder map that helps identify the stakeholders … Continue reading →

Posted in Capabilities, Value chain | Tagged , , , , , , , , , , , | 7 Comments

More about design principles

Posted on June 24, 2015 by Andrew Campbell

The more work I do on operating models and organisation structures, the more I focus on creating good design principles.  For example, at a recent workshop in Brisbane (just showing off that I have a global client base!), I spent … Continue reading →

Posted in Design principles | Tagged , , , , , , | 1 Comment

Another operating model canvas

Posted on June 2, 2015 by Andrew Campbell

I came across the following article on a site called “Community” run by a consulting company called Dynalucid.  It uses the business model canvas as a starting point for creating an operating model canvas for a function like IT.  My … Continue reading →

Posted in OM frameworks, Operating Model Canvas | Tagged , , , , | 2 Comments