Category Archives: Getting a brief from the client

How to work with someone who does not understand operating models?

Today I was asked an interesting question.  How can one engage senior managers in the importance of doing operating model work?   My answer was that this is the wrong question, and I gave the analogy of a carpenter.   If someone … Continue reading

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Working with the Client/Sponsor to get a good brief

Last week I was leading a workshop, mainly for training purposes, but we used a live organisation issue.   A recently appointed manager volunteered his organisation partly because he was planning to make some significant changes, partly because his organisation was … Continue reading

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