Author Archives: andrew campbell

About andrew campbell

Ashridge Strategic Management Centre Focus on strategy and organisation Currently working on group-level functions and group-level strategy

The forces that are driving operating model change

At various stages in the last few years I have had a check list of trends (mainly tech trends) that managers should be considering when they are reviewing processes or operating models.  Things like “automation” or “digitization” or “mobility” or … Continue reading

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The impact operating model work has on strategy

I am working with a client at the moment on an “operational review”.  I am still at the “explain the methodology” stage:  one of my roles is to skill up the project team so that they can use the Operating … Continue reading

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Operating models and agile

I recently gave a talk at the European Organization Design Forum on the topic of agile organizations.  This forced me to think deeply about what agile is and how it relates to organization design.  So let me share some of … Continue reading

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Linking transformation projects to strategic intent

I spent a fascinating morning yesterday with the head of transformation design in a UK government department.  Like most government departments, the transformation is about cutting costs while improving outcomes.  The lever for achieving this is technology – in particular, … Continue reading

Posted in Capabilities, Transformation | Tagged , , , , | 25 Comments

Supplier matrix

One of the core tools in operating model work is a supplier matrix.   The matrix helps clarify why some activities are done in house and others are subcontracted or bought in.  It also identifies those suppliers with whom the organization … Continue reading

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Process evaluation grid

In response to my recent post on the Process Owner Grid,  Richard Rawling responded that he frequently uses a tool called Process Evaluation Grid.    This tool also has the process laid out along the top of the grid – same … Continue reading

Posted in Process Owner Grid, Value chain | Tagged , , | 1 Comment

Which way round to do the Process Owner Grid

At my most recent course on operating models,  I had an ahah moment about Process Owner Grids.  It is better to lay out the grid with the process steps of the value chain along the top and the organization roles … Continue reading

Posted in Process Owner Grid | Tagged , , , | 5 Comments