Author Archives: andrew campbell

About andrew campbell

Ashridge Strategic Management Centre Focus on strategy and organisation Currently working on group-level functions and group-level strategy

Supplier matrix

One of the core tools in operating model work is a supplier matrix.   The matrix helps clarify why some activities are done in house and others are subcontracted or bought in.  It also identifies those suppliers with whom the organization … Continue reading

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Process evaluation grid

In response to my recent post on the Process Owner Grid,  Richard Rawling responded that he frequently uses a tool called Process Evaluation Grid.    This tool also has the process laid out along the top of the grid – same … Continue reading

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Which way round to do the Process Owner Grid

At my most recent course on operating models,  I had an ahah moment about Process Owner Grids.  It is better to lay out the grid with the process steps of the value chain along the top and the organization roles … Continue reading

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Process Owner Grid

The process owner grid is a powerful way of ensuring that links across the organization structure are not left to chance. It is similar in format to the decision grid (see a blog on this) – hence the similarity in … Continue reading

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Management calendar

There are two parts to what I have been calling a management system.  The first part is the management calendar and the second part is the scorecard.  This blog is about the management calendar. A management calendar is a timetable … Continue reading

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High-level IT Blueprint

What does a project on a high-level operating model need to say about IT?  And what does it need to deliver to the IT architecture team?  This is the focus of this blog.   The detailed work on IT architecture and … Continue reading

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Management systems and accountability

I have done work on the subject of accountability which has led me to the view that a person or unit is accountable when “the stakeholders of that person/unit have the ability to reward the person for good work or … Continue reading

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