At various stages in the last few years I have had a check list of trends (mainly tech trends) that managers should be considering when they are reviewing processes or operating models. Things like “automation” or “digitization” or “mobility” or … Continue reading
I spent a fascinating morning yesterday with the head of transformation design in a UK government department. Like most government departments, the transformation is about cutting costs while improving outcomes. The lever for achieving this is technology – in particular, … Continue reading
One of the core tools in operating model work is a supplier matrix. The matrix helps clarify why some activities are done in house and others are subcontracted or bought in. It also identifies those suppliers with whom the organization … Continue reading
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