Category Archives: Design tools

Operating model diagrams

Not many people write simply about a subject like operating models.   So I am reproducing here a blog by Jonathan Hammond of Knadel.  Jonathan does a great job of demistifying the task of generating a good diagram of your operating … Continue reading

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Choosing good process owners

This post is a repeat of one from June 4 – because it has a readability glitch.  One test of a good operating model is the process owner test: “do you have a list of your most important processes and … Continue reading

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Enterprise architecture, frameworks and operating models?

There has been a long discussion on LinkedIn about Enterprise Architecture and TOGAF – more than 400 comments!    What follows is stolen mainly from a comment by John Tieso – thank you John.  For those who do not normally use … Continue reading

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How much detail do you need

This is a re-post of a previous blog that I have had to trash because it was attracting a stream of spam.  If you have read it before – my apologies. In a recent workshop, we were working on operating … Continue reading

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Maybe there is a role for a capability map

Last night I was reading Roger Martin’s book “Playing to Win”. It is mainly about P&G. The chapter I focused on was the one where he talks about core capabilities. He draws on Michael Porter’s article “What is strategy?” and … Continue reading

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More on business models and operating models

I recently came across Deloitte’s framework for business models and operating models (see exhibit below).   I was quite taken by the framework and began to think about what it is missing and why or whether my framework is better.   It … Continue reading

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How to clarify strategy

When designing an operating model or business architecture, the team are often confronted with the issue of needing to clarify the strategy. For example, how many new service areas is the company planning to develop or how important are back … Continue reading

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Design principles – how do you get good ones?

Most experts on organisation design or operating model design or enterprise architecture will tell you that you need to define your “design principles” or “design criteria” before you start developing solutions.   The design principles tell you what “good” looks like.  … Continue reading

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What is the role of a capability map?

I have been thinking about capability maps. One of the participants on my course Designing Operating Models http://www.ashridge.org.uk/dom had a consultant do a big capability map as the first step in designing a TOM. I think it is also one … Continue reading

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Design process

I am in the middle of designing a course on Operating Model Design for a client. So I have been observing my behaviour. I understand what the client wants, but there are lots of ways of achieving the end result. … Continue reading

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