Tag Archives: processes

Process evaluation grid

In response to my recent post on the Process Owner Grid,  Richard Rawling responded that he frequently uses a tool called Process Evaluation Grid.    This tool also has the process laid out along the top of the grid – same … Continue reading

Posted in Process Owner Grid, Value chain | Tagged , , | 1 Comment

Which way round to do the Process Owner Grid

At my most recent course on operating models,  I had an ahah moment about Process Owner Grids.  It is better to lay out the grid with the process steps of the value chain along the top and the organization roles … Continue reading

Posted in Process Owner Grid | Tagged , , , | 5 Comments

Process Owner Grid

The process owner grid is a powerful way of ensuring that links across the organization structure are not left to chance. It is similar in format to the decision grid (see a blog on this) – hence the similarity in … Continue reading

Posted in Process Owner Grid | Tagged , , , , | Leave a comment

Capability Maps vs Process Maps: Horses for courses

Those who have been following this blog will know that I have devoted four or five entries to the issue of capability maps. Mainly because I have not seen the need for them and because they can obscure the core … Continue reading

Posted in Capabilities, Value chain | Tagged , , , , , , , , | 16 Comments

What is functional alignment in an operating model

I have cut and pasted below a bit of an interview by Martha Heller of CIO with Jim BuBois, CIO Microsoft.  I hope I am not transgressing copyright!   But what Jim says is such a good example of IT being … Continue reading

Posted in functional alignment | Tagged , , , , , | Leave a comment

Wilson Perumal’s operating model?

If you have been reading this blog you will know that my definition of an operation model is PILOS – processes needed to execute the strategy, information systems needed to support the processes, locations and buildings to house the processes, … Continue reading

Posted in OM frameworks, Operating Model Canvas | Tagged , , , , | 2 Comments

Value chain maps or capability maps?

Posted in Capabilities, Value chain | Tagged , , , , , , , , | 3 Comments

More on value chain maps

At the recent course I run, Designing Operating Models, Mark Lancelott and I put our views on the importance of value chains to the test.   We started the tools part of the course with the following exercise 1.  Choose a … Continue reading

Posted in Value chain | Tagged , , , , , , , | 4 Comments

BCG’s approach to operating models

The Boston Consulting Group recently produced a report on the asset management industry.   The report has all sorts of insights about this industry, but it also has interesting material on BCG’s approach to operating model thinking.  I include a couple … Continue reading

Posted in Design tools | Tagged , , , , , | 1 Comment

Business process hierarchy and operating models

Here are three charts that I have stolen from Paul Harmon’s blog at BP Trends.   Paul I have not asked permission, but if you object, I will take them out and just refer people to your site.   So please go … Continue reading

Posted in Design tools, Lean, Op Excellence and Op Model, Levels of design, Value chain | Tagged , , , , , , | 3 Comments