Author Archives: Andrew Campbell

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About Andrew Campbell

Ashridge Executive Education Focus on strategy and organisation Almost retired!

How to work with someone who does not understand operating models?

Posted on October 21, 2016 by Andrew Campbell

Today I was asked an interesting question.  How can one engage senior managers in the importance of doing operating model work?   My answer was that this is the wrong question, and I gave the analogy of a carpenter.   If someone … Continue reading →

Posted in Design steps, Getting a brief from the client | Tagged , , | 2 Comments

Eleven visuals that communicate an operating model.

Posted on August 26, 2016 by Andrew Campbell

As some of you may know, I am writing a book on operating models, which will probably be called “Operating Model Canvas” – to connect with the “Business Model Canvas”.  I am also making this the center piece of my … Continue reading →

Posted in Design tools, Operating Model Canvas | Tagged , , , , , , , , , , , | 26 Comments

From strategy to success: the role of operating models

Posted on June 1, 2016 by Andrew Campbell

I was looking at the Wilson Perumal website today.  This consulting company has some useful blogs … and thirteen on operating models.   I particularly liked one titled “Are you overlooking an essential part of your strategy” The article states “When … Continue reading →

Posted in Design steps, Strategy | Tagged , , , , | 7 Comments

When to do organisation design in operating model work

Posted on April 15, 2016 by Andrew Campbell

I was discussing my last post about capability maps with David Winders and we got into a discussion about the timing of work o organisation structure.  David was explaining that one of the benefits of capability maps is that it … Continue reading →

Posted in Design steps, Organisation model | 3 Comments

Capability Maps vs Process Maps: Horses for courses

Posted on April 14, 2016 by Andrew Campbell

Those who have been following this blog will know that I have devoted four or five entries to the issue of capability maps. Mainly because I have not seen the need for them and because they can obscure the core … Continue reading →

Posted in Capabilities, Value chain | Tagged , , , , , , , , | 16 Comments

Peter Murchland on Operating Models

Posted on April 3, 2016 by Andrew Campbell

I have just come across an article Peter Murchland wrote on LinkedIn giving his definition of an operating model.    I have copied chunks of his text because he provides a different perspective to my PILOS model (which is about to … Continue reading →

Posted in Design steps | Tagged , , , , | 4 Comments

What is functional alignment in an operating model

Posted on February 21, 2016 by Andrew Campbell

I have cut and pasted below a bit of an interview by Martha Heller of CIO with Jim BuBois, CIO Microsoft.  I hope I am not transgressing copyright!   But what Jim says is such a good example of IT being … Continue reading →

Posted in functional alignment | Tagged , , , , , | Leave a comment

Tools for examining an existing or proposed operating model

Posted on February 15, 2016 by Andrew Campbell
Posted in Design steps, Design tools | Tagged , , , , , , , , , , , | Leave a comment

How to segment for value chain analysis

Posted on February 2, 2016 by Andrew Campbell

In both my consulting work and teaching, I am finding that good value chain analysis is the foundation of good operating model work.   Moreover, participants on my recent course – Designing Operating Models – voted “value chain mapping” as the … Continue reading →

Posted in Value chain | 8 Comments

Value chain, capability chain or operating chain?

Posted on January 8, 2016 by Andrew Campbell

Over the last year I have been going round in circles in my thinking about language.   I am convinced that the best place to start when doing operating model work is with a stakeholder map that helps identify the stakeholders … Continue reading →

Posted in Capabilities, Value chain | Tagged , , , , , , , , , , , | 7 Comments