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Author Archives: Andrew Campbell
The forces that are driving operating model change
At various stages in the last few years I have had a check list of trends (mainly tech trends) that managers should be considering when they are reviewing processes or operating models. Things like “automation” or “digitization” or “mobility” or … Continue reading
Linking transformation projects to strategic intent
I spent a fascinating morning yesterday with the head of transformation design in a UK government department. Like most government departments, the transformation is about cutting costs while improving outcomes. The lever for achieving this is technology – in particular, … Continue reading
Posted in Capabilities, Transformation
Tagged capabilities, capability maps, MECE, Transformation, value chain analysis
25 Comments
Supplier matrix
One of the core tools in operating model work is a supplier matrix. The matrix helps clarify why some activities are done in house and others are subcontracted or bought in. It also identifies those suppliers with whom the organization … Continue reading
Process evaluation grid
In response to my recent post on the Process Owner Grid, Richard Rawling responded that he frequently uses a tool called Process Evaluation Grid. This tool also has the process laid out along the top of the grid – same … Continue reading
Posted in Process Owner Grid, Value chain
Tagged Nous Group, processes, value chain analysis
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Which way round to do the Process Owner Grid
At my most recent course on operating models, I had an ahah moment about Process Owner Grids. It is better to lay out the grid with the process steps of the value chain along the top and the organization roles … Continue reading
Posted in Process Owner Grid
Tagged Decision grid, IT Blueprint, processes, value chain analysis
5 Comments
Process Owner Grid
The process owner grid is a powerful way of ensuring that links across the organization structure are not left to chance. It is similar in format to the decision grid (see a blog on this) – hence the similarity in … Continue reading
Posted in Process Owner Grid
Tagged Design tools, IT Blueprint, Organisation chart, processes, value chain analysis
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Ashridge on Operating Models 