I was stimulated by a LinkedIn discussion about how to ensure the customer is part of thinking about waste. The answer of course is obvious – the customer is at the heart of all judgments about waste. If an activity … Continue reading →
I have recently had a most rewarding exchange with Mark Smalley, who is part of a group working on IT4IT (this includes an information architecture to help IT tools interact with each other and a reference model – “an IT … Continue reading →
Today I was asked an interesting question. How can one engage senior managers in the importance of doing operating model work? My answer was that this is the wrong question, and I gave the analogy of a carpenter. If someone … Continue reading →
As some of you may know, I am writing a book on operating models, which will probably be called “Operating Model Canvas” – to connect with the “Business Model Canvas”. I am also making this the center piece of my … Continue reading →
I was looking at the Wilson Perumal website today. This consulting company has some useful blogs … and thirteen on operating models. I particularly liked one titled “Are you overlooking an essential part of your strategy” The article states “When … Continue reading →
I have just come across an article Peter Murchland wrote on LinkedIn giving his definition of an operating model. I have copied chunks of his text because he provides a different perspective to my PILOS model (which is about to … Continue reading →
I have cut and pasted below a bit of an interview by Martha Heller of CIO with Jim BuBois, CIO Microsoft. I hope I am not transgressing copyright! But what Jim says is such a good example of IT being … Continue reading →
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